Use thousands of data points from each customer’s journey to predict caller intent and personalise the call experience, to have the right conversation and nail every sale.
Up to 50% of callers hang up or press any key when they hit an IVR. Ember intuitively connects callers directly to the right department. Goodbye, call-killing IVR. Hello, sales.
Automatically identifying the hottest prospects, bringing these callers to the front of the queue, Ember connects agents to the best leads first. Never miss a sale again.
with more relevant and persuasive conversations
routing callers faster to the right agents
because the hottest leads are answered first
Predicting callers’ interests, Ember can pair them with agents that have the right know-how, or connect top agents to cooler customers, upping the chance of conversion.
Before anyone says hi, Ember knows what callers need to hear. Based on each online journey, it recommends the info, discounts and products that’ll help agents clinch the sale.
You’ll work with our Product Specialists to agree your success criteria for Ember.
Every Ember implementation is customised to your business.
Ember is piloted against your existing call handling software. Once optimised, it can be rolled out to every team.