Turn every ring ring into kerching
Use thousands of data points from each customer’s journey to predict caller intent and personalise the call experience, to have the right conversation and nail every sale.
Intelligently route and connect callers
Don’t let IVR kill leads
Up to 50% of callers hang up or press any key when they hit an IVR. Ember intuitively connects callers directly to the right department. Goodbye, call-killing IVR. Hello, sales.
Pick up the wins first
Prioritise the hottest leads
Automatically identifying the hottest prospects, bringing these callers to the front of the queue, Ember connects agents to the best leads first. Never miss a sale again.
What we do
Increase conversions
with more relevant and persuasive conversations
Improve customer experience
routing callers faster to the right agents
Higher average order value
because the hottest leads are answered first
Make connections that get sales
Match prospects to the perfect agent
Predicting callers’ interests, Ember can pair them with agents that have the right know-how, or connect top agents to cooler customers, upping the chance of conversion.
Know exactly what each caller needs
Read minds
Before anyone says hi, Ember knows what callers need to hear. Based on each online journey, it recommends the info, discounts and products that’ll help agents clinch the sale.
We’ve got results
Our Clients
Getting you started
Define
You’ll work with our Product Specialists to agree your success criteria for Ember.
Implement
Every Ember implementation is customised to your business.
Optimise
Ember is piloted against your existing call handling software. Once optimised, it can be rolled out to every team.